The seamless integration of Teneo and Microsoft’s Cognitive APIs leverages Teneo’s powerful development environment, linguistic rules, and analytic capabilities with the MS LUIS intent recognition engine, allowing for faster bot development.
Graphical Collaborative IDE
Graphically build dialogs. Drag and drop flow elements like outputs, integrations with APIs, scripts and transitions.
Design and create conversational prototypes quickly, expose them to users and incorporate insights iteratively.
RBAC & Multi-User
Create efficient team workflows, assign user permissions as per their roles and have them work simultaneously.
Track flow changes and restore previous versions of your bot with the push of a button.
Access to advanced coding capabilities to build and manage integrations.
Teneo’s native advanced dialogue management capabilities include context handling, memory, interruptions, etc.
Easily expand your chatbots to over 86 different languages thanks to pre-built language resources.
Testing and Publishing
Perform automated tests for user intent recognition and ensure quality-controlled publication processes.
Increase your Bot's ROI with Teneo
Easily go from Rapid-Prototyping to Production releases with valuable access to Data Insights – so you can now spend more time focusing on bot UX improvement and business strategies.
Over 20 channels, front and back-end connectors available. Ready to use, share and easy to build if you need more.
Faster Development Cycles
Use the most advanced conversational design patterns available today to speed up development.
Teneo’s Conversational IDE and Runtime integrates with MS LUIS, allowing businesses to build bots and maximize their resources through rapid prototyping, fast implementation times, increased functionality and greater scalability
Whether you are planning an ambitious bot project or just want to quickly build your first prototype, LUIS^Teneo increases your productivity and accelerates development up to 2x faster than traditional MS LUIS development practices.
LUIS^Teneo provides one of the most powerful development toolsets in the market to easily build, maintain, and grow enterprise-grade bots, no matter the extension of your project. You have full control of the development process and the tools.
Highly Scalable Solutions
Reuse the knowledge you build with LUIS^Teneo across business cases. Our Saas based offering makes it easier for you start small, and then scale your solutions for high volumes and across multiple channels & languages.
How our customers are using Conversational AI
Teneo is trusted by enterprises worldwide
TV Usage Boosted by 200% with Multilingual Platform
Swisscom had to overcome linguistic barriers to provide a natural customer experience. Their multilingual enterprise platform with multiple “smart home” use across TV, IVR and chatbots boosted TV usage by 200% and improved resolution rates by 40%.
Skoda witnessed a 400% increase in conversions rates and a 300% rise in customer engagement after deploying Lucy, a 24/7, personalized digital assistant that controls the entire specification and car booking process online and reduces administrative burdens.
The international convenience store chain sought to develop an intelligent, multilingual conversational digital assistant on its Nordic websites to reduce call volumes. “Kay” is estimated to deflect 40% of calls and can process varied intents depending on the location.
Folksam needed an assistant to handle multichannel and multilingual solutions that could help customers complete multi-step insurance processes. Sam, their digital claims officer, was a success, with an average claimant satisfaction rate of 4,12/5.
Processing Time Slashed from 168 Hours to 60 Minutes
This US insurance giant used Teneo to improve productivity and customer experience via 24/7 digital self-service, reducing documentation turnaround time from 7 days to 1 hour. Their conversational chatbot is also integrated into existing backend RPA workflows.
Vodafone increased its Net Promoter Score by implementing an animated digital employee to provide personalized, 24/7 technical and account information. The avatar offers customized help to users and gives actionable insights for a deeper grasp of customer behavior.
Shell transformed its customer service with an accurate solution that encouraged self-service, saved costs and provided actionable insights. The company deployed an advanced, multilingual conversational app that boasts a 98% end-user approval and 97% accuracy.
Innovation Rewarded with 90% Customer Happiness Rating
Italian bank Widiba delivered a pioneering customer experience with the world’s first VR bank. With its highly intelligent digital assistant tending to clients, the bank achieved a 4.5/5 “customer happiness” rank, as well as awards for best Customer Experience and Innovation in banking.
Online gambling firm Kindred enhanced their UX and targeted new users with innovative technologies. By speech enabling betting processes with intelligent conversational capabilities, it was faster and easier to place a bet, with customers giving it a 91% positive reaction.