Industry analysts have identified that the new generation of online Digital Employees can offer a personalized online experience that guides customers directly to the information or solution they are looking for. In this white paper we suggest some questions you need to ask when selecting your next Digital Employee.
Ten Digital Employee Interview Questions
Whether solving issues, gathering information or making purchasing decisions, consumers invariably go online as their first port of call to get the answers they need, accessing websites using an increasingly diverse range of mobile and static connected devices.
Yet what’s missing from all these online experiences is the personalized service that differentiates and guides them directly to the information or solution they are looking for.