connected devices will be in use worldwide by 2021.
of telecom organizations are making new technology investments for AI systems.
of Telcos have garnered substantial benefits from cognitive technologies.
Providing Superior Customer Service
For telecommunication companies delivering a seamless customer service is key to their success. Customers’ expectations are changing fast and they’re not afraid of moving to another provider if the customer service they’re receiving falls short.
Moreover, the industry is going through a profound change. With the rise of new technologies such as Artificial Intelligence, 5G, the growth of IoT and more, telcos have the possibility to make a leap towards innovation that will guarantee their competitive advantage against their competitors.
Teneo delivers a greater customer experience through the development of conversational AI applications, that integrate into back-end systems and third-party databases to pull the information from many different sources and deliver an immediate answer.
Within Teneo, you can process and analyze huge volumes of conversational data collected over the years. This information can be used to personalize the interaction or on a larger scale to deliver trends and insights, alongside actionable business data.
Conversational AI Use Cases in the Telecom Industry
Streamline Customer Support
For customers searching through self-help FAQs and knowledge forums to find an answer to a question, the frustration is palpable. With a conversational chatbot, customers can resolve technical issues, find out the latest upgrade deal and even change their address at a simple request, 24/7, 365.
Increase Sales and Acquisition
Employ a conversational chatbot to boost cross-selling among existing customers, offering personalized plans and services based on purchase history or user profile. At the same time, chatbots can assist potential customers in choosing the right product for their needs.
Improve Workforce Productivity
Enable employees to focus on more complex tasks while a chatbot handles repetitive or time-consuming activities, like retrieving information about plans and additional services available to come up with the best fit for an interested user.
Why Choose The Teneo Conversational AI Platform
Our human-like conversational technology allows for true understanding and intelligence for the ultimate experience.
Unique approach to linguistic and ML, delivering flexibility and speed to develop business-relevant AI apps in record time.
Develop once — deploy in over 40 languages. Switch language mid-sentence. Speak your customers’ language.
Unlock and learn from the knowledge held in the immense volumes of conversational data generated by your customers.
Easily port your conversational applications to existing and future devices – build once, deploy many times.
Pre-built connectors allow easy integration across multiple business and customer service apps like RPA, CPaaS & STT.
The flexibility between on-premises hosting in your own secure data center or in our managed cloud environment.
Connect bots, knowledge and resources that share information and knowledge in a network of intelligent bots.
Vodafone Delivers Personalized 24/7 Support with Teneo
Vodafone is one of the world’s largest telecommunications companies and provides a range of services including voice, messaging, data and fixed communications. Using Teneo, it has developed a variety of applications to deliver an enhanced online self-service experience to its customers driving customer engagement.
One such implementation is Julia, a digital employee who resides on the Vodafone website. Developed using the resources of just three content managers, Julia is the trustworthy, reliable employee that customers turn to for personalized, round the clock support with a wide range of issues.
Equipped with the intelligence to learn, reason and understand, and then apply this knowledge to real customer interactions, Julia not only assists customers with a range of tasks from technical support to invoicing queries, but provides vital, insightful data back to Vodafone.