chatbots will account for $112 billion in retail sales by 2023.
– Mobile Marketer
of chatbots accessed will be retail-based by 2023.
– Juniper Research
of consumers would be open to making a purchase from a chatbot.
Understand your Customers’ Needs
Customers’ expectations of how they should be able to interact with retailers have changed dramatically in the last few years. Speed and convenience are driving the consumer agenda, leaving the old standbys of price and brand loyalty out in the cold.
Conversational AI makes it easy for your customers to navigate your website or mobile app to find exactly what they are looking for fast. All they need to do is ask, using their own words and terminology. With Teneo, your conversational AI interface will be clever enough to figure out the details, ask questions for clarification and even upsell.
Our technology makes it easy to build a conversational AI application for one channel and port it another. It does so in over 40 languages, meaning you can talk to your customer wherever they live in the world over whichever channel or device they choose.
Adding conversational intelligence to your customer interactions is much more than just an easy method for people to communicate with you. It gives you a deeper understanding of each, individual customer, so that you can develop a closer customer engagement.
Conversational AI Use Cases in Retail and E-commerce
Improve Customer Experience
Address all clients’ queries and requests, whether it’s pre-purchase information or updates on shipping, over any channel they choose, in a conversational and humanlike way.
Enhance Shopping Journey
Boost conversion and revenue by assisting the customers’ journey in an online store by offering personalized shopping advice. For example, a chatbot can help navigate through different categories, find specific products, make suggestions about the right size and even place the order.
Collect and analyze information generated by the conversations the chatbot has every day to better understand the customers’ needs and preferences. This conversational data can be used to anticipate users’ behavior and place customized offers or marketing messages at the right time.
Why Choose The Teneo Conversational AI Platform
Our human-like conversational technology allows for true understanding and intelligence for the ultimate experience.
Unique approach to linguistic and ML, delivering flexibility and speed to develop business-relevant AI apps in record time.
Develop once — deploy in over 40 languages. Switch language mid-sentence. Speak your customers’ language.
Unlock and learn from the knowledge held in the immense volumes of conversational data generated by your customers.
Easily port your conversational applications to existing and future devices – build once, deploy many times.
Pre-built connectors allow easy integration across multiple business and customer service apps like RPA, CPaaS & STT.
The flexibility between on-premises hosting in your own secure data center or in our managed cloud environment.
Connect bots, knowledge and resources that share information and knowledge in a network of intelligent bots.
Circle K Rapidly Develops Multi-lingual Conversational AI Assistant with Teneo
Circle K is one of the world’s leading convenience and fuel retail businesses. The company offers a wide range of products to people on the go in more than 16000 stores across the globe.
Customer service is crucial to the business and Circle K wanted to develop an intelligent, conversational digital assistant that was capable of answering a diverse number of questions in multiple languages. At the same time the company was looking to reduce call volumes into its B2B and B2C support teams and enable them to focus on more complex tasks.
After considering other vendors in the marketplace, Teneo from Artificial Solutions was chosen because it easily met Circle K’s main criteria of a conversational AI development platform that would provide corporate consistency across content, languages and technology.