of consumers consider customer service the key to building brand loyalty.
the leading industry in AI chatbot adoption is Media & Communication with 42%.
of businesses say conversational bots can deliver large ROI for minimal effort.
Grant a Dynamic Experiences with Conversational AI
Conversational AI adds a new dimension to consumer entertainment. From simply chatting with the TV about the latest movies to storyline changing conversations inside a virtual reality game, an intelligent, humanlike interaction amplifies the immersive experience.
With a decade of experience in natural language conversations, Teneo possesses a wealth of knowledge on how an UI’s personality can affect user interaction, brand perception and believability. Therefor, Teneo allows you to set the tone and colloquial language you want your conversational UI to convey in order to develop a consistent personality.
The “built-in” support the conversational applications provide helps to increase the user experience by enabling a faster set-up, removing some of the frustrations of learning a new game, and resolving an issue easily without having to contact support. With Teneo you can continually update this information, so as you roll out new feature updates, the support you provide can easily be updated too.
Conversational AI Use Cases in Media and Entertainment
Transform the Gaming Experience
Combine a conversational chatbot with other forms of AR or VR technology to offer an immersive experience that will transform any gaming experience, whether it’s an online gambling site that delivers the whole casino experience, or a role-playing game that allows the player to converse with non-playing characters in a totally natural way.
Unique Targeted Content
By analyzing a user’s past behavior, chatbots can learn about preferences and suggest new and targeted pieces of content users would love to consume – and in a conversational way, taking the entertainment experience to a new level.
Increase the amount of monetization opportunities, like subscriptions, plan upgrades and other content promotions, with the support of an intelligent chatbot that can handle the whole sales process, from discovery to final purchase.
Why Choose The Teneo Conversational AI Platform
Our human-like conversational technology allows for true understanding and intelligence for the ultimate experience.
Unique approach to linguistic and ML, delivering flexibility and speed to develop business-relevant AI apps in record time.
Develop once — deploy in over 40 languages. Switch language mid-sentence. Speak your customers’ language.
Unlock and learn from the knowledge held in the immense volumes of conversational data generated by your customers.
Easily port your conversational applications to existing and future devices – build once, deploy many times.
Pre-built connectors allow easy integration across multiple business and customer service apps like RPA, CPaaS & STT.
The flexibility between on-premises hosting in your own secure data center or in our managed cloud environment.
Connect bots, knowledge and resources that share information and knowledge in a network of intelligent bots.
Kindred Uses Speech-Based App to Simplify Processes
Kindred (formerly Unibet) is one of Europe’s largest and fastest growing online gaming operators, with over 13 million customers globally. Known as an innovator in the sector, Kindred is using Teneo to differentiate itself by speech enabling the betting process, making it faster and easier to place a bet.
Online betting can be a complex process even for a regular user and can involve multiple steps and menus. Kindred wanted to target new customers unfamiliar with betting, while enhancing the experience for existing customers using the latest innovative technologies.
By using Natural Language to simplify the betting process, Kindred is revolutionizing the market by eliminating some of the current frictions in online betting – ease of navigation and finding the desired bet.