of top utilities executives consider AI a high priority for their business.
– EU Smartcities
AI spend in energy and utilities industry has increased at 79.7%.
– Markets & Markets
of Utilities consider that AI will enable new business models.
– Roland Berger
A Digital Ambassador that Champions the Customer
Customers are rarely interested in speaking to a utility company unless there’s a problem. The customer experience they are looking for is fast, seamless and frictionless.
Conversational AI gives your customers the effortless experience they want by removing the frustration caused by call center queues, endless online menus or outdated FAQs. All these barriers to delivering great customer service are removed by allowing your customers to just ask for what they want, in their own words.
With Teneo, customers can interact with enterprises over any device or channel, in any language, at any time, and receive a personalized response. Your intelligent virtual assistant can fill out forms, deliver technical advice, process billing queries, suggest ways to save on consumption, and even recommend better tariffs.
Data privacy capabilities within Teneo allows enterprises to maximize the value of the data generated from conversational interactions, while maintaining compliance with regulations such as GDPR. Teneo Data can then be used to reveal actionable business insights and industry trends on a wider scale.
Conversational AI Use Cases in Energy and Utilities
Streamline Customer Support
Give customers the effortless experience they want by removing the frustration caused by call center queues, endless online menus or outdated FAQs. A chatbot can fill out forms, deliver technical advice, process billing queries, and even recommend better tariffs.
Ensure customer retention and strengthen relationships by offering proactive information about users plans, usage or habits, and include suggestions on how to save on consumption.
Manage Field Operations
Manage appointments between customers and technical staff in order to simplify field operations and optimize installation and maintenance processes.
Why Choose The Teneo Conversational AI Platform
Our human-like conversational technology allows for true understanding and intelligence for the ultimate experience.
Unique approach to linguistic and ML, delivering flexibility and speed to develop business-relevant AI apps in record time.
Develop once — deploy in over 40 languages. Switch language mid-sentence. Speak your customers’ language.
Unlock and learn from the knowledge held in the immense volumes of conversational data generated by your customers.
Easily port your conversational applications to existing and future devices – build once, deploy many times.
Pre-built connectors allow easy integration across multiple business and customer service apps like RPA, CPaaS & STT.
The flexibility between on-premises hosting in your own secure data center or in our managed cloud environment.
Connect bots, knowledge and resources that share information and knowledge in a network of intelligent bots.
Artificial Solutions Fuels Shell’s AI Digital Employees
Shell is a household name in energy and petrochemicals, employing over 93,000 people. It is the global market leader in branded lubricants, which are marketed in approximately 100 countries.
With nearly 190,000 records on its active lubricants product list alone, advising partners and distributors which product is suitable for a particular vehicle, engine and use is a highly skilled task – and giving the wrong answer a potentially very costly mistake. This is further complicated by the questions asked by distributors, which tend to be more complex than those asked by members of the public, who rarely ask for a product by name.
In view of this, Shell turned to Artificial Solutions to discover how they could take advantage of artificially intelligent, humanlike digital employees to transform their customer service.